QABattle

Manual Testing / Quiz

Bug Advocacy: Selling the Fix

A bug report is a persuasion document. RIMGEA, follow-up testing, and the craft of getting your defect fixed instead of deferred.

Difficulty
Easy
Format
Quiz
Points
100
Estimate
9 min

// MISSION BRIEF

Your Mission

You found the bug. Now comes the harder job: getting someone to fix it. Between your discovery and the fix stand a skeptical developer, a busy triage meeting, and forty competing tickets.

Six questions on bug advocacy, the discipline Cem Kaner built around one idea: the best tester is not the one who finds the most bugs, but the one who gets the most bugs fixed. Speed bonus active.

// FIRST CONTACT

Battle teaser

In the RIMGEA heuristic from BBST Bug Advocacy, the R stands for:

  1. ARollback, undo the build first
  2. BReplicate, prove you can make it happen again before you write a word of the report
  3. CReassign, find the right owner
  4. DReport, file it as fast as possible
Answers, scoring, hints, and the full battle stay sealed.

// SKILL TAGS

bug-advocacybug-reportingmanual-testingcommunication